EdTech Insight – How to Structure Customer Service Calls to Boost Satisfaction and Sales

by EdTechMate | Jul 1, 2024 | Harvard Business Review, News & Insights

Executive Summary and Main Points The recent study on language timing accentuates the profound influence of when particular language and communication styles are employed in customer service on customer satisfaction and purchase decisions. As higher education...

EdTech Insight – Meta accused of breaching EU antitrust rules over ad-supported subscription service

by EdTechMate | Jul 1, 2024 | CNBC, News & Insights

Executive Summary and Main Points The prevailing environment within the tech sector has seen a notable decline in investor confidence, exemplified by a sharp drop in the stock value of leading tech conglomerate Meta. Amidst this atmosphere, the company is grappling...

EdTech Insight – Morgan Stanley lanza una IA generativa para el análisis global

by EdTechMate | Jul 1, 2024 | CIO, News & Insights

Executive Summary and Main Points Morgan Stanley’s adoption of generative AI tools, developed by OpenAI, stands as a revolutionary step in financial advisory services. The tools are designed to record, transcribe, and succinctly summarize over a million client...

EdTech Insight – Google invests in BlackRock-backed Taiwanese solar developer to boost energy capacity amid AI boom

by EdTechMate | Jul 1, 2024 | CNBC, News & Insights

Executive Summary and Main Points The latest education technology news unveils a strategic partnership between Google and BlackRock aimed at developing a 1 gigawatt solar capacity in Taiwan. This initiative will incorporate Taiwanese solar developer New Green Power to...

EdTech Insight – Custom RAG solution on podcast data

by EdTechMate | Jul 1, 2024 | Harvard Business Review, News & Insights

Executive Summary and Main Points The integration of Large Language Models (LLMs) has become a transformative trend in technology, specifically impacting sectors like education. The Nerdland podcast in Belgium has leveraged this innovation by creating a chatbot that...