Are Machine Customers Better Than Human Customers? | Gartner

by EdTechMate | Jan 11, 2024 | Gartner, News & Insights

Executive Summary and Main Points In this article, expert Uma Challa from Gartner discusses the rise of machine customers and the potential impact they could have on businesses. Machine customers, which include virtual personal assistants and automated devices, are...

Ally Financial Collaborates with LangChain to Deliver Critical Coding Module to Mask Personal Identifying Information in a Compliant and Safe Manner

by EdTechMate | Jan 11, 2024 | Blog

Executive Summary and Main Points: Ally Financial has partnered with LangChain to release the PII Masking module, a coding tool that addresses the challenge of using personal identifiable information (PII) in AI development. This collaboration marks an important...

What Happens When Your Customer Stops Being Human

by EdTechMate | Jan 11, 2024 | Gartner, News & Insights

What’s to Come on ThinkCast: Straight Talk From Gartner ThinkCast Host, Kasey Panetta A Message for Our Listeners Source article:...

How to Straddle Personalization and Privacy With Customers

by EdTechMate | Jan 11, 2024 | Gartner, News & Insights

Executive Summary and Main Points The tension between personalized experiences and privacy is increasing as more customers expect personalized interactions and are wary of how their data is used. A data-driven approach to designing personalized experiences can benefit...

AI in Sales: The Secret to Closing More Deals | Gartner

by EdTechMate | Jan 11, 2024 | Gartner, News & Insights

> Maximize AI’s return in time and in value with incremental investments Most sales organizations have already made spot investments in AI. For those that haven’t, now is not the time to go big given budget constraints that many organizations are facing because of the...