EdTech Insight – Building AI-enabled services

by EdTechMate | Jul 9, 2024 | McKinsey, News & Insights

Executive Summary and Main Points Recent analyses indicate that organizations with superior customer experience ratings have seen double the revenue growth compared to their counterparts. This success is attributed to the enhanced acquisition, retention, and...

EdTech Insight – The McKinsey Crossword: Saucy | No. 188

by EdTechMate | Jul 9, 2024 | McKinsey, News & Insights

Executive Summary and Main Points In the realm of international education and digital transformation, McKinsey & Company has introduced an innovative approach to honing problem-solving skills through weekly crosswords. These puzzles, tailor-made for the McKinsey...

EdTech Insight – Getting Granular: In Search of Pockets of Growth in China

by EdTechMate | Jul 9, 2024 | McKinsey, News & Insights

Executive Summary and Main Points The McKinsey China Consumer Survey 2024 highlights key behavioral trends shaping consumption in China, which may be indicative of broader shifts in global markets, particularly in uncertain economic climates. These trends include the...

EdTech Insight – The evolution of customer care: AI and the Gen Z effect

by EdTechMate | Jul 8, 2024 | McKinsey, News & Insights

Executive Summary and Main Points In this rapidly evolving era, Gen Z’s entry into the market as consumers and workforce members heralds a shift in customer service demands. Generative AI (gen AI) has emerged as a transformative agent in customer care within...

EdTech Insight – A data leader’s technical guide to scaling gen AI

by EdTechMate | Jul 8, 2024 | McKinsey, News & Insights

Executive Summary and Main Points Recent advancements in generative AI (gen AI) have demonstrated its potential value and the challenges in scaling its applications. Key findings from a McKinsey survey underscore the importance of integrating and managing data...

EdTech Insight – Do shareholder activists create lasting value?

by EdTechMate | Jul 5, 2024 | McKinsey, News & Insights

Executive Summary and Main Points The examination of nearly 170 shareholder activist campaigns has revealed insights into the effectiveness of strategic interventions in company performance, particularly concerning stock price. While initial campaigns frequently...