EdTech Insight – Gen Z’s shopping decisions are heavily driven by TikTok and influencers, report finds

by | Jul 1, 2024 | CNBC, News & Insights

Executive Summary and Main Points

The latest KPMG report sheds light on significant trends within the Asia-Pacific fashion market, emphasizing Generation Z’s shopping behaviors. This demographic is heavily influenced by social media platforms, particularly TikTok, shifting the shopping paradigm from traditional brick-and-mortar to digital marketplaces. The report surveyed 7,000 consumers across various markets, noting a remarkable preference for social commerce and livestreaming among Gen Z. Emphasizing the digital nativity of this generation, brands are revising their strategies to prioritize social commerce platforms and influencer collaborations. The underlying trend is an e-commerce ecosystem that is increasingly intertwined with social media narratives and influencer endorsements.

Potential Impact in the Education Sector

In the context of Further Education and Higher Education, these trends may encourage institutions to integrate social commerce principles into marketing and student recruitment strategies, possibly through partnerships with influencers who resonate with Gen Z values. For Micro-credentials, the potential to leverage social commerce and livestreaming can present novel pathways for promotion and delivery of short, skill-specific programs. By capitalizing on the popularity of platforms like TikTok, educational providers can enhance student engagement and appeal to a demographic seeking new, streamlined learning experiences. The strategic deployment of digital tools and influencer networks could transform education accessibility and marketing.

Potential Applicability in the Education Sector

The confluence of AI and digital tools gleaned from the report offers innovative applications within global education systems. For instance, AI-driven personalized learning paths can be promoted through social media platforms, attracting attention through methods already favored by Gen Z. Furthermore, educational institutions can partner with influencers to showcase success stories, leveraging livestreaming for virtual open days, student testimonials, and interactive Q&A sessions about courses and campus life. Such strategies can enhance global visibility and recruitment efforts, forging a deeper connection with prospective students in the digital space.

Criticism and Potential Shortfalls

While the integration of social commerce and influencer marketing can influence education positively, it is vital to acknowledge the potential for misinformation and the undermining of authoritative voices. Over-reliance on social platforms could also detract from scholarly pursuits, promoting style over substance. International case studies reveal disparities in access to digital infrastructure, creating an uneven playing field for students. Ethical considerations, such as data privacy and the risk of reinforcing negative stereotypes through influencer culture, must be rigorously considered to ensure that digital transformation upholds educational values and inclusivity.

Actionable Recommendations

Educational leaders should consider initiating pilot projects that integrate social commerce into their marketing and recruitment strategies while maintaining a balance with traditional educational excellence. Partnerships with ethically aligned influencers, transparent data usage policies, and diversified engagement tactics can help mitigate risks. Further, institutions can invest in digital literacy programs to educate students on discerning the credibility of online content. By adequately preparing for potential cultural or ethical challenges, the education sector can harness the power of digital transformation in a responsible and equitable manner.

Source article: https://www.cnbc.com/2024/07/01/gen-zs-shopping-habits-are-heavily-driven-by-tiktok-and-influencers-kpmg.html