EdTech Insight – Kyndryl bets on partnerships, consulting arm to redeem itself

by | Feb 23, 2024 | CIO, News & Insights

Executive Summary and Main Points

Kyndryl, the managed infrastructure services spin-off from IBM, while experiencing an overall decline in revenue, shows promising growth through its consulting division, Kyndryl Consult, which is thriving in double digits. This expansion is fueled by establishing a robust partnership ecosystem, with around 30 partners including tech giants like Google Cloud and various software providers. These strategic alliances enable Kyndryl to deliver a more diversified range of offerings and capitalize on larger technology trends such as digital transformation, cloud migration, data management, IT security concerns, and rapid technological advancement. A key development is the Kyndryl Bridge, an open integration platform aiding enterprises in connecting with their existing IT infrastructures and solving comprehensive system issues. Global partnerships and a deliberate focus on reskilling technical talent have poised Kyndryl Consult as a crucial growth driver, aiming for a significant contribution to the company’s revenue.

Potential Impact in the Education Sector

The strategic alliances and advancements of Kyndryl Consult could influence the education sector significantly. In Further and Higher Education, Kyndryl’s approach to partnerships for diversified offerings can serve as a model for institutions looking to enhance their digital infrastructure and transition to cloud services; thus, facilitating better management of academic data and offering robust security for IT systems. Micro-credentials could also benefit from such digitalization, offering institutions the possibility to leverage Kyndryl Bridge-like platforms for creating more integrated and personalized learning experiences. The focus on re-skilling aligns with the educational sector’s need to ensure that graduates and educators are prepared for evolving technological demands.

Potential Applicability in the Education Sector

Innovations developed by Kyndryl, especially in AI and digital tools, can be applied within global education systems for various purposes. AI-driven platforms similar to Kyndryl Bridge could enable educational institutions to streamline their IT operations and offer real-time insights into learning data. Using AIOps and automation capabilities can enhance the efficiency of administrative tasks and bolster the institutions’ ability to adapt to changing technological landscapes. The partnership approach can be mirrored within academic collaborations to foster interdisciplinary programs and enrich research endeavors. Additionally, partnering with technology providers can bolster cybersecurity measures, crucial for protecting educational data.

Criticism and Potential Shortfalls

Despite the growth potential, there are critical considerations regarding Kyndryl’s model in the education sector. Comparatively, institutions may lag in adopting these technologies due to budget constraints or bureaucratic inertia. International case studies reveal varying levels of digital maturity, and such advanced integration may not be feasible across all education systems. Additionally, there are ethical and cultural implications of using such digital tools, including privacy concerns and the potential for widening the digital divide. The reskilling demand may also highlight a skills gap among teaching and administrative staff in less technologically advanced institutions.

Actionable Recommendations

For education leadership looking to implement or explore technologies like those offered by Kyndryl, some recommendations include initiating strategic partnerships with technology providers to tap into new digital capabilities. Institutions could start with pilot projects focusing on enhancing IT infrastructure or data management. Investing in professional development programs to upskill staff in digital competencies is crucial. Leaders should also assess and address ethical considerations and ensure equitable access to technology to prevent the deepening of digital divides. A careful analysis of ROI and long-term sustainability should be considered before large-scale implementation.

Source article: https://www.cio.com/article/1309520/kyndryl-bets-on-partnerships-consulting-arm-to-redeem-itself.html