EdTech Insight – People Probably Like You More Than You Think

by | Feb 14, 2024 | Harvard Business Review, News & Insights

Executive Summary and Main Points

In the realm of education technology and global higher education dynamics, contemporary research has uncovered essential insights about social interactions termed the “liking gap.” Emerging from nearly a decade of psychological studies, the findings reveal a pervasive underestimation by individuals of how much others appreciate them after first encounters. This phenomenon, consistent across diverse relationships including workplace interactions, is influenced by inherent self-critical nature and may inadvertently act as a hindrance to nurturing diverse networks and building inclusive learning environments. Recognizing this pattern offers strategic opportunities for driving better collaboration and communication within educational systems.

Potential Impact in the Education Sector

The realization of the liking gap carries significant ramifications for the Further Education, Higher Education, and Micro-credentials landscapes. It shapes the foundation for fostering inclusive and collaborative academic cultures. Awareness of this phenomenon can lead to strategic partnerships that transcend traditional cultural and societal boundaries, thus advancing the global diversification of educational systems. Digital transformation in education can capitalize on this awareness to foster a more supportive online learning environment, encouraging positive intercultural relations and optimizing retention rates, creativity, and productivity.

Potential Applicability in the Education Sector

Innovative applications arising from the understanding of the liking gap point toward leveraging AI and digital tools to enhance interpersonal connections within global education systems. AI-driven analytics could be used to assess and deliver feedback on social dynamics among students and faculty, potentially reducing biases and anxieties. Digital platforms could be designed to facilitate cross-cultural exchanges and collaborative projects, thus directly addressing the lack of diversity and inclusion that the liking gap may contribute to, particularly in online or hybrid learning formats.

Criticism and Potential Shortfalls

While the implications of the liking gap are compelling, ignoring cultural and ethical considerations could derail potential benefits in an educational context. Unlike the homogenous settings of the initial research, global education systems are a tapestry of complex cultural dynamics, where misunderstandings could exacerbate the gap, or the shift in focus might not accommodate all learning and communication styles. International case studies demonstrate varying efficacy of interventions, necessitating a culturally sensitive approach. Without such considerations, well-meaning initiatives risk reinforcing existing prejudices or creating new barriers.

Actionable Recommendations

For education leaders seeking to capitalize on these insights, practical steps include developing training modules focused on effective communication and cultural competence for both educators and students. Embedding AI and digital tools into the learning environment to provide prompts for reflective practice can help individuals recognize and overcome the liking gap. Moreover, fostering an organizational culture that appreciates openness, curiosity, and constructive feedback can encourage all members of the academic community to engage more deeply and authentically with one another. These approaches, integrated with overarching strategies for digitalization and inclusivity, will ensure the leveraging of the liking gap toward enhanced collaboration in higher education.

Source article: https://hbr.org/2024/02/people-probably-like-you-more-than-you-think