Position: AV Technical Support Officer (Full-time, Permanent)
Join our IT Department at Loughborough University as an experienced AV Technical Support Officer within our AV/IT team. Our IT Services are crucial to the ongoing success of the University. We collaborate closely with partners throughout the University to drive digital transformation and deliver exceptional levels of service, recognized as the best in the country by our students, according to the National Student Survey.
We are leaders in supporting our digital campus, safeguarding our IT systems, and developing strategies for progress in a rapidly changing world. We also actively promote professional development at all levels.
Job Purpose:
You will utilize your extensive technical knowledge to provide both reactive and proactive support, maintenance, and guidance to users of the University’s AV/IT systems. Your main responsibility will be to offer AV services and support for the University’s teaching facilities and events.
To succeed in this role, you should have:
- Experience in AV/IT support within a managed support environment.
- Experience in the installation, testing, and commissioning of equipment and software, including AV and IT systems.
- “A” level education or equivalent in a relevant field, or equivalent practical experience.
- Strong oral communication skills and an analytical approach to problem-solving.
- Excellent understanding of system software.
We particularly encourage applications from women and underrepresented minority communities as we aim to diversify our team.
What we offer:
- 36 days of generous annual leave, including Bank Holidays and University closure days.
- Competitive pension schemes.
- Various childcare support initiatives, including childcare vouchers, an on-site university nursery (with a salary sacrifice scheme), and holiday play schemes.
- Family-friendly and inclusive employment policies.
- BUPA Cash Plan (100 scheme).
- Employee Assistance Programme.
- Season Ticket Loan Scheme.
- On-campus parking with electric vehicle charging points.
- Access to outstanding sports facilities and preferential membership packages.
- Comprehensive CPD and inclusive development resources.
For more details, please refer to the Job Description and Person Specification. For informal inquiries about this role, contact Aaron Turlington-Smith at [email protected].
Application deadline: January 2, 2025