Remote, UK/Occasional travel to Hessle
About Tribal
Tribal’s vision is to empower the world of education. As a Customer Advisory Consultant or Senior Customer Advisory Consultant, you can play a critical role in making top-tier universities even better. Our customer services are currently undergoing significant transformation, enhancing the service delivery and depth of expertise available for our SITS product. This evolution will support a new partnership model, ensuring we’re with our customers every step of the way. Whether it’s enhancing their operational resilience or crafting strategic optimization plans, we’re committed to fostering their long-term success.
The Role
As a Customer Advisory Consultant, your expertise in SITS will enable Higher Education (HE) institutions around the world to maximize the potential of their systems, allowing them to focus on student success. Your responsibilities will include:
- Providing support and guidance on system administration and usage.
- Troubleshooting, problem-solving, and resolving incidents.
- Sharing best practices and insights.
- Collaborating with internal teams to ensure superior customer support.
- Building long-lasting relationships with customers, guiding them from successful onboarding to innovative system feature adoption.
Is This the Role for You?
- You are passionate about shaping Tribal and making a lasting impact on our customers and the SITS community.
- As a forward-thinker and problem solver, you thrive on making a difference.
- You have profound knowledge and practical experience in SITS.
- You believe in streamlining processes, enhancing data accuracy, and empowering educators, students, and administrators.
- You’re committed to creating innovative solutions that revolutionize the way Higher Education Institutions (HEIs) manage student data.
- You aspire to help us build a best-in-class advisory function.
The Team
You will join us at an exciting time as our function evolves to provide even higher levels of customer service and success. Our established and expert team will welcome and support you, while your expertise will influence our approach moving forward. You’ll work in a highly collaborative environment, forging strong relationships with colleagues from product development, professional services, customer success, and cloud teams.
The Ideal Candidate
To excel in this role, you should possess:
- In-depth and practical knowledge of Tribal’s SITS system.
- Confidence in communicating technical and systems information.
- A passion for providing exceptional customer service and assisting others in leveraging technology.
- If you’re the “go-to” person for any SITS queries, this role might be perfect for you!
What Tribal Offers
Be part of a company that values your talent, encourages growth, and is dedicated to transforming the student experience through technology. We provide:
- Comprehensive learning resources to continue your professional development.
- Competitive salaries.
- A flexible working environment.
- A generous range of benefits.
How to Apply
To apply, please complete our short application form and attach your most up-to-date CV via the ‘Apply’ button above.
Equal Opportunity Employer
As an equal opportunity employer, Tribal celebrates diversity and is committed to creating an inclusive environment for all employees. Our recruitment and selection processes ensure no discrimination based on any protected characteristics. We actively welcome and encourage applications from all groups, especially those underrepresented in the tech sector. We are signatories of the Tech Talent Charter, reinforcing our commitment to responsible business practices.
Note to all applicants: Tribal reserves the right to close the application process ahead of the advertised closure date. Therefore, shortlisting may occur before the deadline, so we encourage you to apply early