University of West London
University of West London (UWL) Job Opportunity
The University of West London (UWL) has been recognized as the top modern university (non-specialist) in London by the Complete University Guide for 2025.
Modern universities are those granted university status on or after 1992.
About the Department
UWL Library Services has proudly earned Customer Service Excellence accreditation, a national acknowledgment of the outstanding quality of services provided to students, academics, and researchers. Join our dedicated Library team as we continually strive to enhance these services. We are currently seeking a full-time Customer Experience Supervisor to join our supportive and friendly team, providing front-line assistance to students, academic staff, and researchers at the Paul Hamlyn Library, located on our Ealing campus.
Role Overview
As part of the Customer Experience Supervisor team, you will play a key role in ensuring consistently high-quality customer service and maintaining an excellent study environment. Your responsibilities will include effectively supervising our Student and Full-Time Assistants while providing operational oversight for a team of Library Student Assistants. Shift patterns will be based on the library’s scheduled operating hours.
This permanent part-time role requires a total of 20 hours per week, and the work schedule includes:
- Sundays from 12:00 PM to 6:00 PM
- Additional hours on Mondays and Tuesdays, including Tuesday evenings until 8:00 PM
Occasionally, amended hours may be required to meet service demands, and vacation periods will have adjusted schedules.
Candidate Profile
The ideal candidate will:
- Be committed to delivering exceptional customer service.
- Have experience supervising or managing a team and working within a customer care setting.
- Possess strong verbal and written communication skills.
- Be proactive, flexible, and capable of working independently.
- Be a team player.
Experience in library services is desirable but not essential.
The successful applicant will be employed on annualized hours and primarily based at the Ealing campus but may occasionally be required to travel to other UWL campuses.
How to Apply
To apply:
- Click the ‘Apply’ button above to access the application form.
- Additional information about the application process can be found here: Application Process.
- For assistance with applying, please email [email protected].
Application and Interview Details
- Interviews are anticipated during the week commencing 1st September 2025.
- For informal inquiries about the position, contact Imran Hussain, Customer Experience Librarian, at [email protected].
Further Information
UWL embraces diversity and is committed to fostering an inclusive workforce. We encourage applications from individuals who are under-represented in our department, particularly those from minority ethnic backgrounds, members of the LGBTQIA community, and individuals with disabilities. UWL supports the gender equality Athena SWAN Charter and is a Disability Confident Employer.
Eligibility Requirements
Applicants must demonstrate their right to work in the UK as per the Immigration, Asylum, and Nationality Act 2006. Unfortunately, this position does not qualify for Skilled Worker sponsorship.
Important Notes
As this is an open advert, applications will be reviewed intermittently. If shortlisted, you may be contacted at any time
To apply for this job please visit jobs.uwl.ac.uk.