Remote / England
Tribal’s Vision: We aim to empower the world of education, and as a Customer Success Consultant, you’ll have the opportunity to enhance the performance of top universities.
The Role:
Are you passionate about SITS and eager to make a significant impact in the education sector? If you’re a SITS enthusiast driven to contribute to a mission-focused organization, where your work directly advances education, we invite you to join us.
Is This Role for You?
- You want to shape Tribal and create a lasting impact on our customers and the SITS community.
- You’re a forward-thinker, problem solver, and someone who thrives on making a difference.
- You understand Higher Education and care about empowering educators, students, and administrators alike.
- You’re dedicated to developing innovative solutions that revolutionize how Higher Education Institutions (HEIs) manage student data.
- You wish to help build a stronger SITS community.
As a senior member of the Tribal customer team, the Customer Success Consultant will work closely with our SITS customers to provide guidance on optimizing their SITS systems and adopting best practices. Your role will involve:
- Building lasting relationships with a diverse range of customers, supporting them throughout their journey with Tribal—from successful onboarding to system feature roadmaps.
- Being a champion for customers, representing their interests within Tribal, and influencing our teams to deliver appropriate services and features.
The Team:
You will join us at an exciting time as we evolve our function to offer even higher levels of customer service and success. While you will join an established and expert team ready to welcome and support you, your expertise from within a Higher Education institution will allow you to significantly influence our approach moving forward.
You’ll work in a highly collaborative environment, building strong working relationships with colleagues from product development, professional services, customer success, and cloud teams.
The Person:
To provide exceptional support and guidance, you must have:
- In-depth, practical knowledge of Tribal’s SITS system.
- Confidence in communicating technical and systems information.
- A passion for delivering great customer service and helping others maximize their use of technology.
- A good understanding of student management processes and SITS in general, even if you are not an expert in all areas or deeply technical.
What Can Tribal Offer You?
Be part of a company that values your talent, fosters growth, and is committed to transforming the student experience through technology. We offer:
- Comprehensive access to learning resources for ongoing upskilling.
- Competitive salaries.
- A flexible working environment.
- A generous range of benefits.
How to Apply:
To apply, please complete our short application form and attach your most up-to-date CV (via the ‘Apply’ button above).
As an equal opportunity employer, Tribal celebrates diversity and is committed to creating an inclusive environment for all employees. Our recruitment and selection processes are non-discriminatory and actively welcome applications from all groups, especially those underrepresented in the tech sector. We are signatories to the Tech Talent Charter, ensuring our commitment to being a responsible business.
Note to Applicants: Tribal reserves the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may occur before the closing date on some occasions. Please apply early to avoid missing out