University for the Creative Arts
This is an on-campus IT support role, covering both 1st and 2nd line support, that holds a vital position within the Information and Digital Services (IDS) department. The role focuses on delivering outstanding customer service and technical guidance to the University’s staff, students, partners, and visitors.
As part of the End-User Computing team and reporting to the Campus IDS Manager, you will play a key role in ensuring the delivery of high-quality IT support services. The position requires adherence to ITIL processes, including incident, problem, and change management. You will also serve as an advocate for best practices in IT service delivery and relationship building with a diverse and dynamic user base. A strong background in IT account management, troubleshooting, and diagnosing software and hardware issues is essential for success in this role.
At UCA, creativity and innovation underpin everything we do. For nearly 160 years, we have nurtured passionate artists, makers, and thinkers in pursuit of their ambitions. Today, we are shaping a global future by fostering and supporting talent worldwide.
Our campuses in Surrey and Kent are thriving hubs of creativity, each uniquely focusing on different aspects of the creative industries. Additionally, we are home to a dynamic research community, spearheaded by academic experts and fellows conducting groundbreaking work in areas like sustainability, design, textiles, animation, history, culture, and more.
Do you feel inspired to help cultivate the next generation of creative thinkers and innovators? If so, we would love to hear from you
To apply for this job please visit jobs.ucreative.ac.uk.