Location: Joseph Priestley Building
Application Deadline: June 20, 2024, at 11:59 PM BST
Birmingham City University, nestled in the energetic hub of Birmingham, is a vast, vibrant institution offering a wealth of educational opportunities. We are excited to announce a vacancy for the position of Head of Student Lifecycle within our proactive Delivery Services team, part of the Directorate of Student and Academic Services. This directorate is tasked with ensuring a top-tier student experience by providing comprehensive services from enrollment through to graduation, encompassing wellness services and the accurate establishment of new courses. The ideal candidate will be a higher education leader or manager with a broad skill set in various aspects of the student lifecycle, including enrollment, tuition and funding, examinations, credential verification, and the organization of graduation ceremonies, with a strong focus on delivering customer-centered services.
In this role, you will lead and oversee two teams – the Fees and Funding Team and the Student Lifecycle Team – steering the direction of 17 staff members, including two managers and five team leaders, to ensure all services within your portfolio are delivered efficiently. In the Student Lifecycle Team, you’ll handle roles ranging from Enrollment to Exams, Credential Verification, and Graduation Ceremonies; in Fees and Funding, you’ll be in charge of liaising with the Student Loans Company and other finance bodies. Collaboration with internal and external stakeholders is essential to achieve the desired outcomes and service levels in your area of responsibility.
Applicants must have a degree or equivalent qualification, substantial experience with a university student record system (preferably SITS:Vision), and a grasp of the prevailing trends and issues within the sphere of Higher Education. Proven ability to lead and inspire a team, coupled with outstanding interpersonal skills and a dedication to client-centered service provision, is a must.
In exchange for your commitment and hard work, we offer a competitive pension plan and abundant annual leave (40 days, inclusive of statutory holidays), supportive family policies, and access to state-of-the-art campus facilities. We also support flexible working arrangements, allowing a mix of on-site and remote work as tasks permit.
For inquiries about this role, please reach out to Jolie Swain, Deputy Director of Student and Academic Services, at [email protected].
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The selected candidate will typically be employed through BCU Support Services Limited, a wholly-owned subsidiary of Birmingham City University. However, individuals with previous membership in Local Government Pension Scheme (LGPS) preferring to join LGPS will be directly employed by Birmingham City University.
Our vision at Birmingham City University aims to enrich student learning through practical experience and personal growth, fostering societal transformation. As we prepare for an exciting future, there’s never been a better time to join us.
About Birmingham City University:
Our mission revolves around empowering students to realize their full potential, with education and research serving as catalysts for individual and societal transformation. Originated in 1843, our institution boasts a long-standing heritage of pioneering and creativity, today reflected in our multi-disciplinary approach and commitment to effective problem-solving through our research and enterprise initiatives.
For our staff community, we prioritize inclusivity and diversity, adhering to core values that foster a nurturing environment. We actively promote equality and embrace a richly diverse culture, upholding guidelines that reflect our aspirations for all staff and student demographics.
Working and Living in Birmingham:
Renowned for its dynamism and youth, with nearly 40% of its population under 25, Birmingham offers an incredible living and working environment. The city is a nexus of innovation and culture, packed with superb entertainment venues, historic landmarks, and world-class dining.
Employment at BCU is governed by values that inform our strategic aims and operational methodologies, ensuring unified efforts toward achieving our institutional goals.
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