Position Announcement
Service Desk Engineer (Part-Time, 18.5 hours per week, 0.5 FTE)
Fixed-Term Contract – 1 Year (Maternity Cover)
Salary: £26,338 – £29,959 per annum (pro-rata)
The University of Wales Trinity Saint David (UWTSD) is proud to be an Accredited Living Wage Employer. Effective 1st April 2025, the Voluntary Living Wage (VLW) rate of £12.60 per hour will be implemented. For this position, an hourly rate adjustment to £13.96 will be applied.
About UWTSD
The University of Wales Trinity Saint David (UWTSD) holds a distinguished history dating back to the first university established in Wales in 1828. The university operates under a Royal Charter and is privileged to have His Majesty King Charles III as Royal Patron.
Today, UWTSD serves over 16,000 students across six UK campuses—four in Wales and two in England—while also fostering international educational partnerships across Europe, China, Malaysia, the USA, and other regions.
Our mission is to transform education and, in doing so, positively impact the lives of individuals and the communities we serve. We have been nationally recognised for our outstanding student experience:
- 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024).
- Ranked 1st in Wales across seven subjects and included in the Top 10 in the UK for three subjects (Guardian University League Table 2024).
This success is attributed to the dedication and expertise of our people working collaboratively. Building on this culture and strong foundation, UWTSD is striving to be a leading provider of inclusive, accessible higher education.
The Role
As a Service Desk Engineer, you’ll be responsible for delivering 1st and 2nd line IT support within the University’s desktop computing environment. This includes maintaining and troubleshooting in-house computer systems, desktops, laptops, peripherals, AV equipment, and translation equipment. Key responsibilities:
- Hardware & Equipment Maintenance: Install, diagnose, repair, maintain, and upgrade hardware while ensuring optimal workstation performance.
- Incident & Request Management: Log incidents and requests via the IT Service Desk system, responding to end-user inquiries promptly and accurately (in person, via phone, or email).
- Technical Support: Provide professional IT assistance, including support for in-person and online platform events across Wales campuses.
- Team Collaboration: Work proactively with minimal supervision and support junior team members as needed.
The role requires evening and weekend shifts to maintain 7-day operational coverage on designated campuses. Flexibility is essential, as adjustments to working hours may occur with minimal notice depending on the University’s needs.
For further details on the essential qualifications and skills required, please consult the job description.
Additional Information
- Annual Leave: 28 days, plus 8 bank holidays and 4 University closure days pro rata.
- Staff Benefits: For information on benefits available to UWTSD employees, visit www.uwtsd.ac.uk.
- Visa Sponsorship: This role does not qualify for visa sponsorship under Home Office salary threshold requirements (Skilled Worker Visa Guidance).
Application Deadline: 28th July 2025 at 11:59 PM
Join UWTSD as we continue transforming education and shaping futures. Apply today!