Weekly Hours:
25
Interview Date:
Monday, 30 September 2024
The University of East London
Seeking a career that merges innovative education with a passion for driving positive change? The University of East London (UEL) is your destination. Founded in 1898 to address the skill demands of the 2nd industrial revolution, we are now in Year 5 of our ground-breaking 10-year Vision 2028, led by our Vice-Chancellor and President, Professor Amanda Broderick.
Our mission is to advance industry 5.0-focused education and provide seamless pathways to the jobs and opportunities of the future. We are committed to fostering diversity within the industry 5.0 talent pipeline, collaborating with partners to identify and nurture talent from all backgrounds, and promoting a sustainable, inclusive, and green future.
However, we cannot achieve this vision alone. We seek forward-thinking, innovative, and curious individuals like you to join our vibrant community and help shape the future. In our team, you’ll work with diverse, passionate people dedicated to making a positive impact. We are an inclusive and progressive community, always striving for improvement.
If you are ready to bring your exceptional skills and perspectives to a team that values them, and are committed to making a difference, we invite you to explore a career with us. We look forward to welcoming versatile individuals eager to advance their careers while positively impacting the world.
The Department: Library, Archives, and Learning Services (LALS)
Library, Archives, and Learning Services at UEL is a diverse, customer-centric department dedicated to enhancing the experiences of all our university members and the broader community. With two campus libraries offering various study spaces and an abundance of online resources and services, we pride ourselves on our Customer Service Excellence award.
Job Purpose:
To deliver high-quality, customer-focused library, archives, and open-access IT support to a diverse learning and research community, both in-person and online. Ensure customers understand the available resources and guide them in using these resources efficiently. Participate in the routine tasks of LALS.
Main Duties and Responsibilities:
- Work as part of a team to provide helpdesk and roaming services, assisting customers with library transactions.
- Provide front-line IT support to customers, including advice on printing, supported software, e-submission, VLE, use of mobile devices, Wi-Fi, internet troubleshooting, and Office365.
- Answer library service, facility, and resource inquiries in person or through our enquiry management system, check student records when necessary, and refer or escalate issues to colleagues or external services when appropriate.
- Advise students on all information resources, including both physical and online collections. Guide students to appropriate resources based on their discipline and study level and provide instructions on how to use them.
- Assist in providing a range of library services, including stock acquisition and management, reading lists, free e-textbooks, holds, interlibrary loans, communications, and social media.
- Operate in accordance with UEL’s equality and diversity policies.
Local Requirements:
The postholder will need to work evening and Saturday duties on a rota basis. Regular onsite hours at both the Docklands and Stratford campuses are required, with flexibility for home-working subject to operational needs.
Benefits Package:
UEL offers more than just a competitive salary; our comprehensive benefits package is designed to promote outstanding work-life balance and an inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary depending on experience. Our benefits include:
- 20% pension contribution (4% from you, 16% from us)
- 25 days of annual leave plus bank holidays (including an additional three days over Christmas)
- Flexible working arrangements
- Shared success bonus scheme of up to £5,000 per annum
- Subsidized gym membership
- Life assurance at three times your base salary
- A cashback healthcare scheme
- Discounts on numerous products and services, including Apple and Samsung products, holidays, clothing, fitness, dining out, and weekly shopping
Equal Opportunities:
UEL is an inclusive, equal opportunities employer with achievements like a zero gender pay gap and Athena Swan awards. We are also members of Stonewall. We expect all employees to respect our Equality, Diversity, and Inclusivity (EDI) policy and will not tolerate any form of discrimination.
We are a disability-confident employer and welcome all applications. Please inform us if you need any reasonable accommodations during the recruitment process.
If you are ready to take your career to the next level and are inspired by our vision and commitment to success, we encourage you to apply today!
Further Details:
- Contact the recruitment team at 44 20 8223 3000 x 4600 or email [email protected]
- CVs without a completed application form will not be accepted.
At UEL, we are committed to building a community that values diversity, inclusivity, and representation, ensuring all members can progress and thrive.