University of East London
At the University of East London (UEL), we have been transforming lives through education since our foundation in 1898. Our mission is to lead the way in Industry 5.0, with a careers-first approach to education that equips our students with the skills, knowledge, and opportunities they need to thrive in the jobs of the future. We are dedicated to fostering diversity within the 5.0 talent pipeline, celebrating talent in all its forms, and building a sustainable, inclusive, and equitable world.
To achieve this vision, we need passionate, forward-thinking, and innovative individuals like you to join our vibrant community. By becoming part of UEL, you’ll work alongside a diverse group of like-minded people who share a common goal: making a positive, lasting impact. We pride ourselves on being an inclusive and dynamic environment that embraces progress and challenges the status quo.
About Us – Library, Archives, and Learning Services
UEL’s Library, Archives, and Learning Services (LALS) is a diverse, student-focused department dedicated to delivering outstanding support and resources to our university and the broader community. With libraries at both our campuses offering a variety of study spaces, combined with extensive online resources, we strive to meet the needs of all our users. We are proud to be recipients of the Customer Service Excellence Award, with consistently improving student satisfaction through year-on-year growth in our National Student Survey (NSS) scores.
About the Role
We are seeking a Library and Digital Technology Assistant to play a critical role in ensuring that students and staff experience the best support and services the university has to offer. This position focuses on delivering exceptional front-line assistance, helping users make the most of library and IT resources, and fostering independent, empowered learning.
Key responsibilities include:
- Assisting with inquiries about library and digital services while being a friendly and approachable presence.
- Promoting students’ understanding and use of the library’s diverse resources.
- Engaging in the day-to-day operations of LALS, working collaboratively within the customer services team and with other areas of the department to maintain high-quality services.
This is an excellent opportunity for a candidate with experience in delivering high-quality customer service in a fast-paced, front-line environment.
About You
We’re looking for someone with the following qualities:
- Experience in providing outstanding customer service in a vibrant, fast-changing environment.
- The ability to engage with a diverse student and research community in person and online, to ensure users fully understand and can access the resources available.
- A proactive and collaborative approach to working as part of a team.
- Strong communication and problem-solving skills to help address a wide range of queries and needs.
Your role will involve playing an active part in creating a supportive library and IT environment, championing excellent service for our wide-ranging user base.
Working at UEL
At UEL, we believe a fulfilling role is about more than just the paycheck—it’s about the full experience and opportunities we offer. You’ll find a culture built on inclusivity, collaboration, and professional growth.
What we offer:
- A competitive salary based on your skills and experience.
- A robust benefits package to support your personal and professional well-being.
- Access to our outstanding, vibrant work environment that inspires success.
Find out more about professional benefits at UEL here:
https://uel.ac.uk/benefits-professional-services-position
Equal Opportunities
The University of East London is proud to be an equal opportunities employer. We celebrate our diverse workforce and are committed to breaking down barriers at every level. Our achievements include:
- Zero gender pay gap
- Recognition as members of Stonewall, the leading LGBTQ rights organization
- Multiple Athena Swan awards for advancing gender equality
As part of our commitment to Equality, Diversity, and Inclusivity (EDI), we expect all staff to actively uphold our values. We do not tolerate any form of discrimination and are a Disability Confident Employer, ensuring fair treatment and reasonable accommodations for all applicants throughout the recruitment process.
Apply Today
If you’re looking to take the next step in your career with a dynamic and forward-thinking institution committed to your success, we want to hear from you. Join us at the University of East London and help shape a better future.
Note: We encourage you to apply as soon as possible, as this position may close earlier than the stated deadline if we receive a high volume of applications