University of East London (UEL)
Established in 1898, the University of East London (UEL) has a proud history of transforming lives through education. Our mission is to lead the way in careers-focused, industry 5.0 education, creating pathways to the jobs and opportunities of tomorrow. We are dedicated to fostering diversity in the development of future talent, working collaboratively to uncover potential, and building a balanced, inclusive, and sustainable future.
This ambitious goal can only be achieved with the help of innovative, forward-thinking individuals like you. By joining UEL, you become part of a vibrant and inclusive community passionate about driving positive change. At UEL, we thrive on progress, never settling for the status quo, and continuously moving forward.
About the School / Service: Library, Archives, and Learning Services (LALS)
The Library, Archives, and Learning Services (LALS) team at UEL delivers customer-focused support that enhances learning, teaching, and research for our university community. With libraries at two campuses offering a variety of study spaces and robust online resources, we make learning both accessible and enjoyable.
As proud recipients of the Customer Service Excellence award, LALS has consistently excelled in student satisfaction ratings, earning recognition for its exceptional support and service.
About the Role
This position within the Customer Services team at LALS focuses on delivering outstanding customer support for library, archives, and open-access IT services, catering to a diverse community of learners, educators, and researchers.
The role involves using excellent customer service and communication skills to respond to face-to-face and online queries. You’ll provide guidance on utilizing library resources, facilities, and services, as well as offering frontline IT support for issues like printing, Wi-Fi access, Office 365, e-submission, and the Virtual Learning Environment (VLE). Complex inquiries may require referral to specialist teams or external services.
Other responsibilities include maintaining a conducive study environment by troubleshooting equipment issues, reporting maintenance or safety concerns, and collecting data and feedback to improve services.
In collaboration with your LALS colleagues, you’ll also support core library services and processes, such as stock management, digital reading lists, UEL’s free e-textbook scheme, and interlibrary loans. Additionally, you’ll take part in events and outreach initiatives designed to promote LALS and its contribution to the UEL community.
About You
You bring a background of strong customer service skills, refined through experience in a library or similar service-oriented environment.
Tech-savvy and proficient in digital tools such as Office 365, you excel at guiding others in using IT and digital resources. You’re a confident communicator with exceptional interpersonal skills, capable of adapting your style to suit various audiences.
You’re a supportive team player, known for your collaborative spirit and flexible approach to working with colleagues. Your proactive attitude and problem-solving mindset, coupled with attention to detail and effective workload management, make you a standout professional.
Your commitment to promoting equality, diversity, and inclusion within a multicultural environment is clear, and you’re eager to contribute to UEL’s mission.
Benefits of Joining UEL
At UEL, we understand that a fulfilling role is about more than just a competitive salary. We offer a dynamic work environment, inclusive culture, and an attractive benefits package designed to support your growth and well-being. To explore the full range of benefits, visit: UEL Benefits Package.
Equal Opportunities at UEL
As an inclusive, equal-opportunity employer, UEL takes pride in its achievements in equality, diversity, and inclusivity, including maintaining a zero gender pay gap and being recognized with Athena SWAN awards. We are proud Stonewall members and a Disability Confident employer.
We value all applicants and do not tolerate any form of discrimination. If you require reasonable accommodations during the recruitment process, please let us know.
Join Our Team
If you’re ready to elevate your career and contribute to the inspiring environment at the University of East London, we encourage you to apply today!
Please note that this advertisement may close earlier than the stated deadline if we receive an overwhelming response. Submit your application now to ensure consideration!