University of Surrey
The University of Surrey
The University of Surrey is a vibrant global hub that connects innovative ideas and brilliant minds, devoted to transforming lives through education and research. With bold aspirations and a clear vision, we are striving to become one of the world’s leading universities—a goal we are achieving thanks to the dedication and talent of every employee.
Our inclusive culture empowers individuals to thrive, collaborate, and create a meaningful impact.
About the Role
As a key member of our library team, you will play a central role in the daily operations of our library, creating a welcoming environment for all visitors at the Library Welcome Desk and ensuring support for those studying or researching remotely.
Your responsibilities will include:
- Assisting students, staff, and visitors both in person and online, addressing first-line enquiries.
- Providing guidance on accessing library resources, collections, and membership services.
- Offering support for digital tools, printing services, and resolving account or information queries.
- Retrieving books, managing learning spaces, and fostering a positive, inclusive library experience for all.
About You
We are seeking an enthusiastic, confident individual who is passionate about delivering outstanding customer service. You will be comfortable managing multiple enquiries in our fast-paced library environment and supporting users online.
The ideal candidate will be:
- Proactive, organized, reliable, and an excellent communicator with a friendly and professional demeanor.
- Capable of working independently while maintaining a strong attention to detail.
- Competent with IT systems, acting as the first point of contact for any issues that arise.
What We Offer
In addition to the salary, we provide:
- Annual incremental pay increases.
- A generous annual leave package, including 25 days of holiday, 7 university closure days, and 8 bank holidays (pro rata for part-time roles).
- Access to a competitive pension scheme.
- World-class on-campus leisure facilities.
- Family-friendly benefits, including a high-quality on-site nursery.
- A variety of travel schemes to support commuting.
How to Apply
To apply, please submit your CV and covering letter via the University of Surrey website. You will also be asked to complete a short set of questions to help us assess your suitability for the role.
For further information or an informal discussion, please contact Catherine Batson, Associate Director (Student Experience) at [email protected].
Interviews are scheduled to take place on the 9th and/or 12th of September.
Our Commitment to Diversity
The University of Surrey is dedicated to fostering an inclusive environment and providing equal opportunities for everyone. We value diversity and actively seek to increase representation within our community. Applications are particularly welcomed from under-represented groups, including individuals from Black, Asian, and minority ethnic backgrounds, as well as those with disabilities
To apply for this job please visit jobs.surrey.ac.uk.