University of Oxford
Location: Bodleian Old Library and Radcliffe Camera, Oxford
About the Role
The Bodleian Libraries are part of the University of Oxford’s Gardens, Libraries, and Museums (GLAM) group, delivering world-class library services to students, staff, and readers worldwide. This position is primarily based at the Bodleian Old Library and Radcliffe Camera, with occasional duties at other Bodleian Humanities Libraries as required.
In this role, you will welcome readers and visitors, manage admissions procedures, and provide exceptional customer service at frontline service points. You will handle enquiries in person, on the phone, and online, assisting readers with the use of library spaces, collections, and electronic resources, while referring specialized enquiries to the appropriate colleagues. Tasks include a full range of reader services such as issuing and returning materials, managing bookings and inter-library loans, and maintaining usage statistics.
This is a permanent, part-time position, working 32.484 hours per week (0.89 FTE).
About You
The ideal candidate will be educated to GCSE level or equivalent and possess excellent communication skills, allowing you to confidently and courteously engage with readers, colleagues, and members of the public. You will have prior experience in a customer service role and an understanding of the importance of a welcoming and high-quality service. Competence with IT systems, including email, internet, and standard office applications, is essential. Additionally, you will demonstrate accuracy and care in carrying out routine tasks.
What We Offer
We are a caring employer committed to the wellbeing of our staff, which is reflected in the extensive benefits package we provide. These include:
- An excellent contributory pension scheme
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- A cycle loan scheme
- Discounts on bus travel and Season Ticket travel loans
For more details, please visit: https://hr.admin.ox.ac.uk/staff-benefits.
Diversity and Inclusion
The University of Oxford celebrates its diverse and inclusive community, which brings together staff and students from across the globe. We are committed to fostering a friendly and welcoming environment through active promotion of diversity and inclusivity. Our policies support flexible working arrangements, family-friendly work practices, and the return of staff from extended leave, such as shared parental leave.
We are also dedicated to ensuring an accessible recruitment process for all applicants. If you require materials in an alternative format or adjustments to support you during the application or interview process, please contact the recruitment team at [email protected].
How to Apply
To apply, you must upload your CV along with a completed supporting evidence form as part of your online application. The supporting evidence form (template provided upon application) should address each of the essential and desirable criteria listed in the job description and explain how you meet them. Please note that CVs on their own will not be considered.
We are committed to providing a supportive work environment and welcome discussions about training and professional development opportunities.
- Application Deadline: Applications must be submitted online by 12.00 midday GMT on Friday, 16 January 2026.
- Interview Date: Interviews are anticipated to take place on Friday, 6 February 2026.
If you have any questions about the role or the recruitment process, please contact the Recruitment Team at [email protected], or reach out to Morwenna Broughton, Reader Services Manager, who will chair this recruitment panel
To apply for this job please visit my.corehr.com.