Operational Research Society
Background
The Operational Research Society (ORS) is a leading professional membership organization representing the operational research, analytics, artificial intelligence (AI), and data science communities globally. We are committed to advancing knowledge, fostering interest, and supporting education in operational research (OR).
With a membership base of over 4,000 individuals across more than 50 countries, ORS provides an extensive range of benefits, including access to six academic journals, a dedicated member magazine, and an outreach magazine. We organize conferences, events, and a diverse training program that includes over 30 courses on topics spanning operational research, analytics, AI, and data science. Additionally, ORS offers professional accreditations to enhance career development for its members.
Currently, we are seeking a highly motivated Membership & CRM Manager to drive the optimization and integration of digital platforms, CRM strategies, and data-driven marketing. This position represents an exciting opportunity within a forward-thinking organization dedicated to addressing real-world challenges.
Job Overview
The Membership & CRM Manager will take ownership of developing, optimizing, and integrating the organization’s digital platforms and CRM strategies, alongside leading data-driven marketing initiatives. This role focuses on enhancing ORS’s online presence, improving user experiences, and aligning digital tools with organizational objectives.
Key Responsibilities – Design and Production
- Manage the CRM system, including segmentation, automation, and user support.
- Plan and execute paid social media campaigns, primarily on LinkedIn.
- Provide reports on campaign performance, web traffic, and user behaviors.
- Collaborate across departments to achieve digital engagement objectives.
- Implement targeted digital strategies to drive membership growth.
- Maintain and create digital templates, dashboards, and reporting tools.
- Support digital innovation and automation efforts.
- Enhance website functionality to improve usability and site performance.
- Ensure compliance with GDPR regulations and uphold data governance standards.
Key Responsibilities – Project Management
- Lead multiple digital projects from inception to completion.
- Actively gather stakeholder feedback and implement relevant improvements.
- Ensure timely, accurate, and appropriate delivery of all project outcomes.
Person Specification
Experience:
- Proven expertise in managing CRM platforms such as HubSpot or Salesforce.
- Successful leadership of cross-departmental digital and automation projects.
- Track record of planning, executing, and analyzing digital marketing campaigns.
- Experience in data segmentation, automation, and performance reporting.
- Understanding of web development processes and tools for tracking user behavior.
Knowledge:
- Strong grasp of digital marketing metrics, SEO, and user experience (UX) principles.
- Comprehensive knowledge of GDPR compliance and data governance practices.
- Familiarity with tools for social media and paid campaigns, particularly LinkedIn Ads.
Benefits and Additional Information
Benefits:
- Automatic enrollment into the ORS pension scheme with generous employer contributions of 11%.
- 25 days of annual leave plus four office-closed days.
- Flexible hybrid working (combining home and office-based arrangements).
- Option to work compressed hours (e.g., a 9-day fortnight).
- Christmas bonus (subject to affordability).
Workplace Details:
The ORS offices are based in central Birmingham, with staff required to travel to the office just one day per week (Tuesdays or Wednesdays). Some travel within the UK for meetings and conferences is expected.
Application Process
If you’d like to apply, please submit a tailored CV and cover letter to [email protected] by 5pm on Monday, 8 August 2025. Your application should clearly outline your interest in the role and demonstrate how your knowledge, skills, and experience align with its requirements.
Interview Schedule:
- Initial interviews will be conducted online via Teams on 14 August 2025.
- Follow-up in-person interviews are planned for the week commencing 18 August 2025 (specific dates subject to change).
We look forward to hearing from you!