University of Roehampton
About Us
Rated as one of the top three modern universities in London, we offer a dynamic portfolio of apprenticeships, short courses, undergraduate and postgraduate degrees. Our research excellence is widely recognised—REF2021 ranked us as the best modern university in the UK for research and the highest-ranked modern university in London.
The Role
We are seeking a Registry Assistant to join our central Academic Registry Services Team on a full-time, fixed-term maternity cover basis. This position focuses on frontline customer service and offers support to our Records and Awards teams.
As Registry Assistant, you will work closely with the Assessment and Awards Officers to ensure seamless execution of logistics and processes related to the issuance of official certifications and the verification of student records. The ideal candidate will bring strong administrative experience along with a commitment to advising and assisting students, graduates, and the wider public on matters of record certification.
Key Responsibilities:
- Deliver exceptional customer service—whether in person at the Registry enquiries window, or virtually via telephone, Teams, and the Service Desk ticketing system.
- Provide excellent support to colleagues with the student experience remaining central to service delivery.
- Demonstrate proactive problem-solving skills and maintain a professional approach.
About You
This role is perfect for someone who thrives in a fast-paced environment, can effectively prioritise and manage competing tasks, and is confident in handling and analysing large sets of data. The ability to exercise sound judgement when triaging enquiries is crucial, as is a collaborative attitude to teamwork.
What We Offer
Joining us means accessing:
- A welcoming, collaborative, and fast-moving workplace.
- The chance to work in a stunning campus environment.
- Valuable learning opportunities related to customer-centred student services.
- Comprehensive training and guidance on processes, regulations, and systems.
For specific questions about the role, please contact: [email protected]
We are committed to promoting diversity, equality of opportunity, and inclusion, creating a culture where students and staff alike are treated equitably. As an equal opportunities and ‘disability confident’ employer, we offer a welcoming environment for all.
Explore our full range of benefits [here].
Key Dates and Application Information
- Application closing date: 22 February 2026
- Interviews are expected to be held on: 03 March 2026
We encourage early applications as we reserve the right to close the vacancy and conduct interviews prior to the stated deadlines.
Important Note: Visa sponsorship is not available for this position. Applicants must already possess the legal right to work in the UK
To apply for this job please visit unroeli.webitrent.com.