About the Directorate
At IT&D, we are dedicated to shaping the University of the future. Through collaboration and innovation, we co-design smarter ways of working, enhance productivity, simplify processes, and foster continual improvement through data-driven insights. By embracing digital transformation, we work alongside academic and Professional Services teams to deliver digital solutions that drive the University’s strategic goals in teaching and research both nationally and globally.
About the Department
The Software Engineering department within IT&D oversees the development, support, maintenance, and administration of approved software applications across Manchester Metropolitan University. These applications span a diverse digital portfolio, covering Campus Experience, Digital Workplace, Education, Finance, and the Student Lifecycle.
We operate on a hybrid working model, with the team coming together on-campus every Thursday for a designated “anchor day.”
About the Team
The Student Relationship Management (SRM) Team plays a pivotal role in transforming how the University interacts with prospective and current students while engaging with key services throughout the student journey. Leveraging Microsoft Dynamics 365, the Power Platform, and related Microsoft technologies, we design and implement innovative solutions that streamline processes and enhance user experiences.
Our work supports vital functions such as Recruitment and Admissions, Student Services, and several Professional Services directorates. Whether it’s optimizing enquiry handling, simplifying applications, improving case management, or boosting student engagement, our solutions empower staff and students alike by fostering efficiency and accessibility.
We champion modern, low-code approaches, supplemented by custom development when needed, and work closely with stakeholders to deliver scalable, secure, and user-friendly digital services. Joining the SRM Team means becoming part of projects that directly enhance the University experience for learners and colleagues alike.
About the Role
In this role, you’ll contribute to the support and enhancement of existing systems while developing new functionality using Dynamics 365 and Power Platform technologies. Part of an agile team, you’ll engage in test-first development (TDD) and modern engineering practices, utilizing both custom-built applications and third-party solutions primarily hosted on Microsoft and Azure cloud platforms.
Joining our dynamic and forward-thinking team offers exciting opportunities to expand your skillset while delivering impactful services through an ambitious development roadmap.
Key Responsibilities
As part of the team, your role will involve:
- Developing, maintaining, and supporting applications, solutions, and services within the SRM remit to ensure optimal performance, reliability, and security.
- Leading the design, development, delivery, and maintenance of advanced customizations and integrations within Microsoft Dynamics 365 and the Power Platform.
- Collaborating with business stakeholders and agile teams to translate functional requirements into effective technical solutions.
- Adopting established engineering practices including CI/CD with Azure DevOps, solution versioning, automated testing, and comprehensive documentation.
- Diagnosing and troubleshooting issues across environments using tools like Plugin Trace Logs, XrmToolBox diagnostics, and Azure Application Insights.
- Ensuring all solutions adhere to Microsoft best practices, Power Platform governance, and enterprise architecture standards.
Key Skills and Experience
We’re looking for candidates with:
Essential Skills:
- Strong expertise in Microsoft Dynamics 365 and Microsoft Power Platform.
- Hands-on experience with CE/CRM development projects.
- Proficiency in Web standards such as HTML, CSS, and JavaScript.
- Knowledge of SQL Server and/or Oracle databases.
- Understanding of Microsoft Azure.
Desirable Skills:
- Experience integrating APIs within Power Automate solutions.
- Familiarity with SharePoint for document management.
- MS Office development capabilities.
- Dynamics 365 Plugins expertise.
- Experience collaborating through platforms like JIRA and Confluence.
- Working knowledge of agile development methodologies.
Application Process
To apply, please submit your CV and a covering letter, detailing your suitability for the role, via the application portal.
Assessment Process:
The recruitment process is conducted in two stages:
- Stage 1: An informal chat.
- Stage 2: A formal panel interview for those shortlisted after Stage 1.
Due to high application volumes, early submissions are encouraged as vacancies may close sooner than advertised.
Please note the University observes a closure period from 24 December until 05 January, during which queries will be addressed in the New Year.
Why Join Us?
If you are passionate about innovation, teamwork, and growth, we want to hear from you! At Manchester Metropolitan University, we nurture an inclusive culture that values equity, celebrates diversity, and cherishes belonging.
We encourage applications from all backgrounds, including Black, Asian, and Minority Ethnic communities, disabled individuals, and LGBTQ candidates. As a Disability Confident Leader, we prioritize offering interviews to disabled individuals who meet the essential criteria outlined in the role’s job description.
Flexible working arrangements, including hybrid schedules and tailored work patterns, are available through discussion with your line manager. Reasonable adjustments for the recruitment process or the role itself can also be facilitated to ensure you have the support you need.
We offer mentoring programs, resources for accessibility, and professional development opportunities designed to empower underrepresented groups and foster success for all.
Recruitment Agencies
Manchester Metropolitan University works with an approved list of recruitment agencies to fill its vacancies. Speculative applications from agencies outside this list will not be accepted.
Note: Join us in shaping the digital future of education while contributing to impactful projects that empower learners and staff across the University