University of East London
Established in 1898, the University of East London (UEL) has been transforming lives through education for over a century. We are dedicated to advancing Industry 5.0 by prioritizing careers-first education and creating clear pathways to the jobs and opportunities of tomorrow. Our mission includes fostering diversity in the 5.0 talent pipeline, promoting talent wherever it exists, and shaping a balanced, inclusive, and sustainable future.
We know that achieving this ambition takes collaboration. That’s why we’re looking for innovative, forward-thinking, and curious individuals like you to join our vibrant community. At UEL, you’ll work alongside a diverse group of individuals who share your commitment to driving positive change. We’re an inclusive and dynamic organization, constantly innovating and never willing to settle for the status quo.
If you’re ready to bring your expertise, perspective, and passion to a team that values your skills and is dedicated to making a meaningful impact, we invite you to explore a career at UEL. We’re excited to welcome versatile and motivated professionals eager to grow their careers while contributing to a better future.
Service Overview: Student Services
The Student Services Directorate plays a vital role in supporting student wellness, addressing individual needs, assisting students in crisis, fostering retention, and enriching the student experience through residential life and extracurricular activities. Partnering with academic schools and professional services teams, we aim to establish an extensive support network that enhances student success throughout their academic journey.
Led by the Assistant Chief Operating Officer (Health Gain & Student Experience), the Directorate encompasses several teams, including:
- Student HUB
- Student Conduct
- Academic Tutoring
- Residential Life
- Student Disability and Dyslexia Services
- Student Life
- Student Projects and Campaigns
- Student Money Advice and Rights Team
- Student Engagement, Retention, and Success
- Student Wellbeing Services
About the Role
In this role, you’ll take the lead in designing, developing, and implementing applications and systems that improve workflows and drive automation across various departments. Collaborating closely with teams and IT, you’ll identify opportunities for system updates and create solutions that enhance operations and optimize service delivery. Your work may also involve leveraging data insights to inform proactive interventions for students at risk due to welfare or withdrawal concerns.
This position involves improving data quality across the Student Services Directorate, ensuring timely and resource-efficient data management. By enhancing the evaluation of departmental impact and contributing to institutional and service KPI reporting, you’ll play a key role in driving the success of both students and the organization.
About Us
At UEL, we’re proud to prioritize diversity and welcome applications from all eligible candidates. Joining our Student Services team means becoming part of a group dedicated to improving the student experience. We foster professional growth, encourage personal development, and embrace an environment of collaboration, innovation, and inclusivity for both students and staff.
About You
The ideal candidate will possess a strong background in developing IT applications and solutions tailored to meet diverse business needs. Creativity, innovation, and a proactive approach to project management are essential for success in this role. You’ll also need excellent communication skills and the ability to establish productive relationships with key stakeholders. If you’re passionate about enhancing student experiences and driving meaningful change, we’d be thrilled to hear from you.
Benefits Package
At UEL, we believe a rewarding career goes beyond the paycheck. We offer competitive salaries (dependent on experience) and an excellent benefits package. You’ll also enjoy a supportive and empowering work environment defined by inclusivity and collaboration.
To learn more about our complete benefits package, visit: https://uel.ac.uk/benefits-professional-services-position.
Equal Opportunities
The University of East London is proud to be an equal opportunities employer and a champion of Equality, Diversity, and Inclusion (EDI). Our achievements include maintaining a zero gender pay gap, being a member of Stonewall, and earning Athena Swan awards. We expect every member of our team to uphold our EDI values and will not tolerate discrimination in any form.
We are a Disability Confident employer committed to welcoming all applicants. If you require reasonable accommodations at any stage of the recruitment process, please let us know.
If you’re inspired by our mission and ready to elevate your career while making a difference, we encourage you to apply today. Don’t wait! This advertisement may close early if a high volume of applications is received, so be sure to submit your application as soon as possible