EdTech Insight – What is the future of travel?

by EdTechMate | Jun 7, 2024 | McKinsey, News & Insights

Executive Summary and Main Points The global travel industry, severely impacted by the 2020 Covid-19 pandemic, is experiencing a robust recovery, driven by a surge in revenge travel and expected to reach full recovery by the end of 2024. This resurgence is underpinned...

EdTech Insight – The new real estate investment edge: Tech-enabled brand, CX, and loyalty

by EdTechMate | May 15, 2024 | McKinsey, News & Insights

Executive Summary and Main Points Innovations within real estate customer experience (CX) could serve as valuable precedents for global higher education. Major trends involve creating meaningful and personalized tenant experiences that enhance loyalty and the use of...

EdTech Insight – Consumers rule: Driving healthcare growth with a consumer-led strategy

by EdTechMate | Apr 15, 2024 | McKinsey, News & Insights

Executive Summary and Main Points Recent developments in the healthcare industry signal a pivotal shift towards consumer-centricity, driven by trends in digital adoption, data utilization, and modern care models. These advancements reveal a pressing opportunity for...

EdTech Insight – Members only: Delivering greater value through loyalty and pricing

by EdTechMate | Apr 3, 2024 | McKinsey, News & Insights

Source article: https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/members-only-delivering-greater-value-through-loyalty-and-pricing

EdTech Insight – The network is the product: How AI can put telco customer experience in focus

by EdTechMate | Feb 23, 2024 | McKinsey, News & Insights

“`html Executive Summary and Main Points Recent advancements in Artificial Intelligence (AI) and increased data maturity enable telecom operators to adopt a sophisticated approach to network management, focusing sharply on customer experience (CX) akin to...