EdTech Insight – Seasonal Businesses Can Stay Profitable in the Off-Season. Here’s How.

by EdTechMate | Jun 7, 2024 | Harvard Business Review, News & Insights

Executive Summary and Main Points In the dynamism of global higher education and digital transformation, seasonal businesses offer a unique perspective on strategic planning and agility. Key innovations within these enterprises emphasize the importance of cultivating...

EdTech Insight – Why You Should Be Tracking Customer Surplus Value

by EdTechMate | May 29, 2024 | Harvard Business Review, News & Insights

Executive Summary and Main Points Recent developments in customer feedback metrics introduce a groundbreaking metric known as Customer Surplus Value (CSV), which, when used in tandem with the established Net Promoter Score (NPS), provides a more holistic view of...

EdTech Insight – Dynamic Pricing Doesn’t Have to Alienate Your Customers

by EdTechMate | May 9, 2024 | Harvard Business Review, News & Insights

Executive Summary and Main Points The practice of dynamic pricing is scaling up across different sectors, with major companies like Stonegate, Wendy’s, JetBlue, and Legoland adopting pricing strategies that adjust to demand fluctuations. Despite historical...

EdTech Insight – Top Leadership Attributes of Really Successful Digital Trailblazers

by EdTechMate | Apr 29, 2024 | Star CIO

Executive Summary and Main Points Recent discussions at “Coffee with Digital Trailblazers” have focused on identifying the right individuals to lead digital transformation, termed Digital Trailblazers. Attributes of Digital Trailblazers have been...

EdTech Insight – GenAI Can Help Companies Do More with Customer Feedback

by EdTechMate | Apr 29, 2024 | Harvard Business Review, News & Insights

Executive Summary and Main Points The utilization of generative artificial intelligence (GenAI) in the realm of customer feedback analysis and response is becoming increasingly prevalent. While full-scale production deployments are rare, some companies leverage GenAI...