by EdTechMate | Mar 19, 2024 | Harvard Business Review, News & Insights
Executive Summary and Main Points In the dynamic landscape of global higher education, technological advancements are significantly shaping customer experience (CX) expectations across various sectors, including banking and finance. Historically product-centric, this...
by EdTechMate | Mar 4, 2024 | Harvard Business Review, News & Insights
Executive Summary and Main Points Key innovations and trends in the banking sector are increasingly leaning towards digital transformation to improve customer experience (CX) and operational efficiency. Financial institutions (FIs) are investing in mobility, cloud,...
by EdTechMate | Jan 24, 2024 | Harvard Business Review, News & Insights
Executive Summary and Main Points The highlighted content revolves around key business strategies from Harvard Business School experts shared through the medium of podcast episodes. Felix Oberholzer-Gee emphasizes simplifying strategies by focusing on customer and...
by EdTechMate | Jan 10, 2024 | Harvard Business Review, News & Insights
Executive Summary and Main Points The podcast episode discusses the concept of “superconsumers” and their importance in strategic decision making for businesses. Superconsumers, defined as passionate and valuable customers, offer valuable insights that can...
