Rewritten Job Description for Associate Digital Service Designer at Canterbury Christ Church University
Application Submission Details
To ensure your application is considered, kindly submit a complete application package that includes both a CV and a covering letter. The covering letter should detail your relevant experience and suitability for the role. Applications missing a covering letter will not be considered.
Department and Role Overview
Canterbury Christ Church University is embarking on an exciting transformation in how it designs and delivers digital services.
As a key member of our newly formed Digital Products team, you will contribute significantly to enhancing the digital experiences that serve students, staff, and the wider university community. Working within a dynamic, collaborative, and multidisciplinary environment, you will help design user-friendly, accessible, and intuitive digital services that improve everyday interactions across the institution.
As the Associate Digital Service Designer, you will play a vital role in refining and continuously improving end-to-end digital services. Using service design, UX methodologies, and customer experience principles, you’ll identify user needs, map journeys, redesign business processes, and develop seamless digital experiences that deliver measurable impact.
This opportunity is ideal for individuals with experience in service design, UX, or customer experience who excel at problem-solving, facilitating workshops, analyzing user insight, and collaborating with business and technical teams. You’ll be adept at engaging with diverse stakeholders and passionate about building user-centred services.
To succeed in this role, you’ll need a strong background in applying user-first design principles, conducting user research, and translating insights into tangible service improvements. You’ll have experience working across the full lifecycle of service design and possess the ability to convey complex ideas to both technical and non-technical audiences.
Essential Skills and Experience
- Journey mapping, service blueprinting, and business process analysis.
- Stakeholder engagement and relationship building.
Desirable Skills
- Experience in higher education or other large, complex organisations.
- Familiarity with Agile delivery methodologies.
- Qualifications in service design, UX, or customer experience.
About Digital Services at Canterbury Christ Church University
Digital Services at CCCU is undergoing significant transformation, including the creation of dedicated functions such as Digital Services, Digital Products, Digital Security, and Digital Solutions. We’re making substantial investments in modern platforms, enterprise architecture, data capabilities, automation, identity services, and service management to support the University’s Vision 2030 goals.
As part of our expanding Digital Products team, you’ll contribute to strategic initiatives aimed at modernising services, driving digital transformation, and enhancing the overall customer experience. You will have the opportunity to influence service design, embed user-centred practices, and be part of meaningful organisational change.
Working Flexibility
We value flexible working arrangements wherever possible. Your work location will depend on the nature of the service required, project activities, collaborative workshops, and stakeholder engagement. A blend of on-campus collaboration and remote working will often apply.
How to Apply
- Applications open: 26th June 2026
- Deadline for submission: 9th July 2026
- Interviews: Date To Be Confirmed
For specific queries about the role, please contact Natasha Vaccaro at [email protected]. Kindly include reference number REQ06243 in your correspondence.
Note: Direct email applications or submissions through recruitment agencies will not be accepted. Canterbury Christ Church University reserves the right to close the application process early in the event we receive a high volume of submissions.
Why Join Canterbury Christ Church University?
Located in the heart of Canterbury, a world-renowned Cathedral city steeped in history, CCCU offers an exciting, culturally diverse, and welcoming environment.
Our employees benefit from competitive salaries, membership in the Local Government Pension Scheme, generous annual leave, additional discretionary days over Christmas, and access to on-campus amenities such as the library and fitness centre.
We are committed to fostering equality, diversity, and inclusion, and we value the unique perspectives that come with a diverse workforce. At CCCU, we work hard to ensure an inclusive environment where everyone feels supported and empowered to thrive.
Additionally, we are deeply committed to sustainability and encourage individuals who share our passion for creating a socially and environmentally conscious workplace.
Employment Visa Information
This position does not meet the eligibility criteria for sponsorship under the UK Government’s Skilled Worker Route.
Application Process
Applications must be submitted online via the University’s website. Emails or submissions via recruitment agencies will not be considered. We welcome your application and look forward to connecting with talented individuals eager to join Canterbury Christ Church University!
#YourCCCU