EdTech Job – Reach Out Tech Bar Front of House Team Leader at University of Glasgow

For over half a millennium, the University of Glasgow has played a pivotal role in shaping the world, and that tradition continues today as we stand among the top 100 universities globally. Our institution is proud to occupy the 13th spot in the Times Higher Education (THE) World Impact Rankings for 2023, confirming our position as not only a leader in the UK but also a significant player on the international stage. We are a source of transformative ideas and our history of remarkable contributions continues to inspire our current trailblazers.

We are currently seeking a dynamic individual to join us as the Reach Out Tech Bar Front of House Team Leader. In this role, you will take charge of instituting the Reach Out Tech Bar, ensuring that our university community benefits from face-to-face access to a comprehensive array of IT services and assistance. Your responsibilities include managing the day-to-day operations with a focus on premier customer service for all who utilize our Reach Out IT helpdesk, whether in-person or online, as a crucial component of the larger Reach Out initiative.

Moreover, you will be accountable for the proficient execution of front-line IT helpdesk services and digital assistance, leveraging your in-depth knowledge and expertise to oversee and bolster the team in fulfilling service objectives.

To submit your application, please click the ‘Apply’ button provided above.

By joining Team UofG, you become part of a transformative and inclusive community that prizes ambition, excellence, integrity, and curiosity. As a treasured team member, here’s what you can anticipate:

– An inviting and stimulating organizational culture that nurtures your abilities and rejoices in shared successes.
– A superb employment bundle with generous terms including 41 days of leave for full-time employees, pension information accessible at [Pensions Handbook](https://www.gla.ac.uk/myglasgow/payandpensions/pensions/), along with benefits and discounts.
– A flexible work paradigm.
– A staunch commitment to fostering your health and well-being outlined at [Health and Wellbeing](https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/).

We firmly believe in harnessing the full spectrum of talents and thus, we encourage applications from all backgrounds, especially from individuals of the Black, Asian and Minority Ethnic (BAME) community and those with other protected characteristics who are currently under-represented within the University. Delve into how we actively promote and integrate equality and diversity within our community at [Equality and Diversity](https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/).

We uphold the principles of the Athena Swan [Athena Swan](https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/) charter and are proud of our bronze, silver, and gold awards across the institution.

We are committed to investing not only in our institution but also in the individuals who are part of it. For more information, I encourage you to explore our career opportunities at [University of Glasgow Jobs](https://www.gla.ac.uk/explore/jobs/)