EdTech Job – Student Fees Manager at University of Reading

Position Overview
Contractual Hours: 35 hours per week
Job Category/Type: Professional and Managerial

Key Dates:

• Application Deadline: 12th July 2026 at 23:59
• Interview Date: 21st July 2026

Note regarding visa sponsorship:
Due to the complexity of the Skilled Worker Visa route and its eligibility criteria, candidates requiring sponsorship are encouraged to review their eligibility on the Home Office website before applying. Please note that visa-related discussions will only take place with candidates shortlisted for an interview. Additionally, the University of Reading does not cover visa-related expenses, including the Immigration Health Surcharge (IHS). For more details on associated costs, refer to: Healthcare Surcharge Information (GOV.UK).

Position Summary:
The University of Reading is looking for an enthusiastic and detail-focused Student Fees Manager to oversee the efficient administration of tuition fee processes within Student Services. This crucial role supports the University’s operations, ensuring accurate and reliable fee handling for students, sponsors, and external stakeholders throughout the student lifecycle—from fee setup and billing to the resolution of complex cases.

Role Responsibilities

Primary Objectives:

• Fee Administration: Manage student tuition fee data and processes to ensure accuracy, compliance, and alignment with University policies.
• Improvement Initiatives: Enhance systems, streamline processes, and deliver high-quality services to benefit students and stakeholders.
• Stakeholder Collaboration: Work closely with internal teams in Student Services, Finance, and academic departments, and maintain strong relationships with external parties such as Student Loans Company, sponsors, and embassies.

Key Tasks:

• Supervise accurate tuition fee billing and resolve non-standard or complex fee-related issues.
• Analyse data to identify trends, issues, and opportunities for process enhancement.
• Ensure the accurate submission and maintenance of student financial data and course information.
• Provide expert guidance on tuition fee regulations, contributing to policy development.
• Drive process improvements and support system upgrades to enhance service delivery.
• Manage and develop a Student Fees and Funding Administrator, ensuring they deliver exceptional service.

Candidate Profile

We’re seeking someone with strong analytical skills, excellent organisational capabilities, and a proactive approach to problem-solving. The ideal candidate will also demonstrate confidence in handling complex datasets and systems, alongside effective communication with a diverse range of stakeholders.

Essential Skills and Experience:

• Proven experience working with large, complex datasets and systems.
• Strong proficiency in Excel and IT tools, with the ability to analyse and interpret data.
• Excellent interpersonal and communication skills.
• Demonstrated experience in managing or supervising staff.
• Ability to manage competing priorities and meet tight deadlines.
• A track record of improving processes or implementing system improvements.

Preferred Knowledge:

• Familiarity with the UK Student Loans system and financial administration processes is advantageous.

Why Join the University of Reading?

This role offers an opportunity to directly impact the student experience by improving key processes, influencing policies, and playing a pivotal role in the administration of tuition fees. You’ll join a collaborative and supportive team where you can make a meaningful contribution to the University’s operations.

Additional Information:

• Contract Type: Permanent, full-time role.
• Location: Campus-based, with potential flexibility for remote working subject to line management approval.
• Working Requirements: Occasional weekend working during peak periods (e.g., Welcome Week or Open Days).

Contact for Further Queries:

• Matt Daley, Head of Student Financial Support and Customer Service: [email protected]
• Sam Young, Student Funding Manager: [email protected]