EdTech Job – Student Support & Learner Engagement Manager at Queen Mary University of London

Position Overview

We are looking for a dedicated and proactive Student Support & Learner Engagement Manager to play a key role in enhancing student success within the Student Experience Directorate at Queen Mary University of London. Your focus will be on effectively utilizing the University’s Student Support System and Learner Engagement Analytics (LEA) to promote a positive and inclusive student experience.

As the functional lead for engagement systems and data management, you will ensure these tools are used consistently and effectively across faculties and departments. Collaborating with academic teams, IT specialists, and student-facing staff, you will analyze engagement data to identify trends, spot potential risks, and support timely, cohesive interventions for students.

An integral part of the role involves embedding processes and cultivating best practices by developing guidance materials, delivering training sessions, and empowering colleagues to use data-driven insights effectively. Over time, your focus will shift towards optimization, ongoing system improvements, and sustainable operational support. Additionally, you’ll contribute to clear and student-centric communications regarding engagement monitoring systems and the support available to students.

About You

You have a degree-level qualification or equivalent work experience and possess a strong background in student support services or higher education administration. Ideally, you have experience working with data and systems to inform day-to-day service delivery.

Key Skills & Experience:

• Hands-on experience with systems such as student records, engagement analytics, or CRM-style tools
• A solid understanding of student engagement, retention challenges, and support mechanisms
• Strong analytical skills with an ability to translate data into actionable insights and explain findings clearly to diverse audiences
• Proven ability to collaborate effectively with both academic staff and professional services teams

You’ll also need excellent communication, organizational, and project management skills, along with a sound understanding of GDPR and the principles of ethical data use.

About Us

This role is part of the Student Experience Directorate, which works collaboratively across Queen Mary University of London to ensure students benefit from an inclusive and seamless learning journey. We aim to create a positive and empowering environment where all students are supported to achieve their academic and personal goals.

About Queen Mary University of London

At Queen Mary, our commitment to fostering diversity and excellence is at the heart of everything we do. For over a century, we have championed social justice and academic brilliance, creating a legacy of groundbreaking ideas and impactful research.

We believe that bringing diverse perspectives together enriches our academic environment and leads to innovative, transformative solutions. When diverse ideas and disciplines intersect, new possibilities emerge.

Our Offer

We provide competitive salaries and benefits, including:

• A generous pension scheme
• 30 days of annual leave (pro-rata for part-time/fixed-term contracts)
• Season ticket loan scheme
• Flexible working arrangements
• Access to a broad range of professional and personal development opportunities
• Family-friendly policies designed to promote work-life balance

We are committed to equity, diversity, and inclusion and welcome applicants from all backgrounds. Reasonable adjustments can be made throughout the recruitment process for candidates with disabilities. Applications from those who wish to work flexibly are also encouraged.

How to Apply

Please submit your application through the ‘Apply’ button above.

Valuing Diversity, Committed to Equality.